This company fixed my air conditioning in the spring. Chris did an excellent job and it needed a lot of work. It has worked very well since then. He did a winter heating inspection recently and all was good. He wrote down the filter number and then later e-mailed me with a corrected number. Who does that in these days? Thank you. Shows concern about his work. Jacob’s Ladder sends you several emails verifying appointment time. Always on time. Excellent work.
Barbara M Oak Park MI
I was very happy with Jacob. He was very courteous and responsive, able to come out the same day that I submitted my request for service. Also, very honest. There was a part that was manufacturer defective and rather than installing it and taking the risk that it breaks, he said is was not good, and needed to come back the next day to install a quality part. I'm very happy with the service I received and fully intent to contact him in the future for my heating/cooling needs.
Homeowner Southfield MI
We've added Jacob's Ladder as our go-to for heating and cooling. So thankful for them for taking care of us the same day we called. We would definitely refer them to anyone who asks for a heating and cooling company.
J Shoema Oak Park MI
The service was excellent -- problems were fixed right away, and when another problem surfaced, Jacob offered to come over late on a Saturday night to fix it. I am a very satisfied customer.
Homeowner Bloomfield Hills MI
Awesome experience! Fair reasonable price. Jacob was very thorough, professional, and prompt! I highly recommend this company for your heating/cooling needs.
Iz A Oak Park MI
I've used Jacob's Ladder on a couple of occasions over the years. They've been great to deal with. Their prices are also quite reasonable.
Phill D Oak Park MI
Jacob’s Ladder HVAC is on time, friendly and very professional. The tech explained all the work that needed to be done and the pricing up front so we knew what to expect.
Jacob G Southfield MI
Jacob was very professional. His response was almost immediate and he was able to service the same day. I chose this company due to the large number of positive comments on the Service Magic website. Let me just say that I agree with them.
Homeowner Troy MI
Quick, friendly, clean and fair. Came out for inspection and cleaning. Showed me an obvious crack and water leak in a part. They tried to repair, but were unable to. Rushed the new part out and replaced quickly. Spent several hours here and safely repaired my furnace before major damage was done.
Rachel B Farmington MI
Charges were as explained on phone. Very nice people to work with. If you are looking for someone new to service your heating and cooling systems, give them a try.
Jerry A Utica MI
Jacob's Ladder responded within minutes to my call. Jacob was very friendly and professional and assured me that the job would be scheduled quickly so we would not be without heat. I am very satisfied with the service and would recommend Jacob's Ladder. We have used them for 10 years and only have positive experiences.
Homeowner Southfield MI
Our furnace wasn't working, and they came out quickly after we called. They showed me the problem, fixed it and cleaned my furnace. Very professional, explained everything well. Their estimate was the same as the final price. Will call again.
Jennifer K Berkley MI
Chris did an amazing job in checking out my air conditioning unit. He was very professional and enjoyable to communicate with. Also he said if I had any concerns in the future don't hesitate to call
William H Huntington Woods, MI
Thank you! The person you sent us was very nice and thorough! I appreciate it.
Rabbi Aaron S Southfield, MI
Jacob's Ladder came for our routine furnace check. Tech was professional, clean and good with my dogs.
J. D. Oak Park, MI